Terms & Conditions

By booking a tour with us, you are agreeing to our terms and conditions.

Pick up time is normally around 9-10am. The time will be agreed when arranging the booking and depending on your requirements. Part day is available only for tours of Edinburgh, Mid/East Lothian and Scottish Borders, with duration of about 4-5 hours. 

Full day tour is normally around 8-9 hours and will return you to the hotel/residence around 6pm.

Pick up is available from Edinburgh and surrounding area. If your pick up is not in the area, we can still accommodate you, but a fuel surcharge may be applied. 

It is said that Scotland can experience 'Four seasons in one day,' so we recommend you to please dress appropriately. Layers are always best, and a rainproof outer. Your driver will provide you with recommendations based on the tour and weather at the time. Whilst we (unfortunately) cannot control the weather, every effort will be made to lessen it's impact on your tour. Depending on the attractions (e.g. countryside tour/castles) , it is also recommended to wear appropriate sturdy footwear for walking. 

For your comfort and convenience, regular stops are planned according to the itinerary, but are also available on request. Please note, no smoking is allowed inside the vehicle.

In accordance with UK Road Traffic Law, and for your own safety, seatbelts must be worn at all times whilst the vehicle is underway. For children 12 years/135cm or under, a proper child restraint or booster seat must be used. Please contact us in advance for such requirements.

With exception of the Glenkinchie Package Tour, or other custom tours, our tour rates do not include entry fees to attractions, ferry tickets, food and personal expenses or overnight accommodation. 

For tours of two or more days, overnight accommodation for the driver may also be required, over and above the tour rate. This only applies to long-range tours, beyond Edinburgh/Central Scotland area. A surcharge will be agreed at time of booking (depending on availability/seasonal rate) to ensure the best value for you. 

For one way tours, a fuel surcharge may be applied, calculated at the time of enquiry, depending on distance.

In order to secure your tour, we kindly request all guests to make payment within 24 hours of booking.

Payment can be made by bank transfer, or through our portal using debit/credit card or PayPal.

Any tours cancelled more than 14 days in advance will incur a 5% administrative charge. You will be refunded 95% of the tour rate.

Any tours cancelled less than 5 days (but more than 48 hours) in advance will incur a 50% cancellation charge.

Any tours cancelled less than 48 hours in advance will not be liable for a refund. 

Wherever possible, we will try to reschedule. This is entirely at our discretion and dependant on availability. Other booked tours will take priority over our availability. Should you encounter any difficulty on the run up to your tour, please let us know at your earliest opportunity.

Wherever Dunedin VIP Tours purchase attraction entry tickets on behalf of the guests, only tickets that are able to refunded by the venue will be returned to the guest, at any time.

Dunedin VIP Tours are fully insured for their operations. Guests should arrange their own appropriate travel insurance to protect against the event of loss, theft, cancellation or injury. Dunedin VIP Tours will make every effort to safeguard guests and their belongings, but cannot be held liable for personal injury or loss incurred during the tour.

Your driver is there for your enjoyment but also for your safety. Your guide is also a skilled and experienced first aider. Should anyone travelling with us experience any injury or ill-health, they should bring it to our attention without delay. Your driver reserves the right to suspend or alter the tour based on the Health and Safety needs and protection of the group.

Whilst every effort is made in terms of maintenance and journey planning, we cannot be held liable for any unforeseen mechanical breakdown, local restrictions, road or attraction closures, adverse weather, or any other force majeure. We will, of course, do everything we can to accommodate you in such rare instances.

Data Protection (DPA/GDPR 2018). All customers details will be used only for the purposes of delivering a tour, or for recognising repeat customers*. Your details will not be used for any other purpose, or be shared with any third party at any time. 

*Can be deleted on request.